Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when using our digital services, booking VIP lounges, connecting to airport Wi-Fi, or engaging with our customer service. This includes personal identification information (such as name, passport details, email address, and flight information) as well as automated biometric and security screening data required for aviation safety.

When you visit our website, we automatically collect certain technical data from your device, including your IP address, browser type, operating system, and browsing behavior across our terminal maps and flight tracking portals.

2. How We Use Your Data

The data we collect is utilized to provide a seamless wayfinding and operational experience at Velana International Airport. Specifically, we use your information to:

• Process VIP lounge reservations, duty-free pre-orders, and baggage tracking requests.
• Send real-time flight status alerts, gate changes, and boarding announcements.
• Enhance airport security and ensure compliance with international aviation regulations.
• Improve our digital services, terminal layouts, and commercial offerings.

3. Data Sharing & Third Parties

We do not sell or rent your personal information. However, to ensure smooth airport operations, we may share relevant data with authorized third parties, including:

• Airlines, ground handling agencies, and border control authorities operating at Velana International Airport.
• Service providers assisting us with IT infrastructure, secure payment processing, and customer support.
• Law enforcement or regulatory bodies when mandated by applicable laws of the Republic of Maldives.

4. Data Security & Retention

MACL implements state-of-the-art technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. All sensitive transactions and biometric verifications are encrypted using industry-standard protocols. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

5. Your Rights & Choices

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data stored by MACL. You may also opt out of promotional communications at any time by following the unsubscribe instructions included in our emails or by contacting our Data Protection Officer.

6. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our administrative offices:

Maldives Airports Company Limited (MACL)

Velana International Airport, Hulhulé 22000, Republic of Maldives

Email: dpo@macl.aero

Phone: +960 332 5511