Accessibility

1. Our Commitment to Inclusion

At Velana International Airport, we believe that world-class hospitality begins with barrier-free travel. We continuously upgrade our physical infrastructure, passenger assistance protocols, and digital touchpoints to exceed international aviation accessibility standards.

2. Digital Accessibility (WCAG 2.2 AA)

We strive to maintain our official website and mobile portals in strict conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. Key digital accessibility features implemented across our platform include:

• High-contrast typography and intentional color palette hierarchy to assist visually impaired users.
• Full keyboard navigation compatibility across all flight search widgets, terminal maps, and booking forms.
• Screen reader optimized ARIA labels for real-time flight status updates and interactive wayfinding nodes.

3. Terminal Facilities & PRM Services

For Passengers with Reduced Mobility (PRM) and special needs, Velana International Airport provides comprehensive physical assistance from curbside to the aircraft door:

Wheelchair Assistance

Complimentary wheelchair services and dedicated attendant support are available upon request through your airline or at our designated PRM assistance desks located at all terminal entrances.

Dedicated Priority Lanes

Special assistance lanes at immigration, security checkpoints, and boarding gates ensure expedited and stress-free processing for elderly travelers and passengers with special needs.

Accessible Restrooms

Spacious, fully automated, and barrier-free restrooms equipped with emergency call buttons and grab rails are conveniently situated throughout all departure and arrival concourses.

Sensory Calm Areas

Quiet zones and sensory-friendly resting spaces are available within our premium lounges to assist passengers with autism, dementia, or sensory processing sensitivities.

4. Requesting Assistance in Advance

To ensure we provide the highest standard of personalized care, we strongly advise passengers requiring PRM or special assistance to notify their respective airline or travel agent at least 48 hours prior to their scheduled departure or arrival at Velana International Airport.

5. Feedback & Support Contact

We welcome your feedback to help us continually enhance our accessibility services. If you encounter any barriers while using our website or navigating our airport terminals, please reach out to our dedicated accessibility coordinator:

MACL Customer Care & Accessibility Team

Email: accessibility@macl.aero

Special Assistance Hotline: +960 332 5511 (Ext: 4422)