Assistance for People with Reduced Mobility
We provide dedicated support for passengers with special requirements, including wheelchair assistance, stretcher and medical cases, and persons with disabilities (PWD). Our Passenger Services team ensures a smooth and comfortable journey from arrival through check-in and boarding.
Overview
We provide dedicated support for passengers with special requirements, including wheelchair assistance, stretcher and medical cases, and persons with disabilities (PWD). Our Passenger Services team ensures a smooth and comfortable journey from arrival through check-in and boarding. At Velana International Airport, we are committed to providing an accessible, safe, and comfortable travel experience for all passengers. Our Assistance for People with Reduced Mobility (PRM) supports passengers who require additional assistance when travelling through the airport, helping ensure a smooth and stress-free journey from arrival to departure.
Details and Information
- The PRM service is available throughout Terminal 1 and T2. The service includes assistance with:
- Moving through the terminal
- Check-in and document processing
- Security and immigration procedures
- Boarding and disembarkation
- Arrival assistance and baggage collection
How to Get the Service
- Passengers can access the service by contacting their airline in advance or by speaking with airport staff upon arrival. Our team will coordinate the necessary assistance and guide you through the airport journey.
Steps to Register
- Step 1: Contact your airline - Request mobility assistance when booking your ticket or at least 48 hours before departure.
- Step 2: Provide your travel details - Share your flight information and the type of assistance required.
- Step 3: Receive confirmation - Your airline will confirm the assistance request and coordinate arrangements with the airport.
- Step 4: Arrive at the airport - Upon arrival, airport staff will provide assistance and guide you through the terminal.
Staff Support and Assistance
- Our trained passenger service teams are available around the clock to assist passengers with reduced mobility. Staff work closely with airlines, security personnel, and terminal operations teams to provide coordinated support throughout your journey.
Our Goal
- Our goal is to create an airport environment where every passenger can travel with confidence, independence, and dignity. We are committed to improving accessibility and ensuring that assistance is available whenever it is needed.
Contact & Immediate Support
Special Assistance Request
Special needs passenger pre-registration
Assistance for People with Reduced Mobility
Overview
We provide dedicated support for passengers with special requirements, including wheelchair assistance, stretcher and medical cases, and persons with disabilities (PWD). Our Passenger Services team ensures a smooth and comfortable journey from arrival through check-in and boarding. At Velana International Airport, we are committed to providing an accessible, safe, and comfortable travel experience for all passengers. Our Assistance for People with Reduced Mobility (PRM) supports passengers who require additional assistance when travelling through the airport, helping ensure a smooth and stress-free journey from arrival to departure.
Special Assistance Request
Special needs passenger pre-registration
Details and Information
- The PRM service is available throughout Terminal 1 and T2. The service includes assistance with:
- Moving through the terminal
- Check-in and document processing
- Security and immigration procedures
- Boarding and disembarkation
- Arrival assistance and baggage collection
How to Get the Service
- Passengers can access the service by contacting their airline in advance or by speaking with airport staff upon arrival. Our team will coordinate the necessary assistance and guide you through the airport journey.
Steps to Register
- Step 1: Contact your airline - Request mobility assistance when booking your ticket or at least 48 hours before departure.
- Step 2: Provide your travel details - Share your flight information and the type of assistance required.
- Step 3: Receive confirmation - Your airline will confirm the assistance request and coordinate arrangements with the airport.
- Step 4: Arrive at the airport - Upon arrival, airport staff will provide assistance and guide you through the terminal.
Staff Support and Assistance
- Our trained passenger service teams are available around the clock to assist passengers with reduced mobility. Staff work closely with airlines, security personnel, and terminal operations teams to provide coordinated support throughout your journey.
Our Goal
- Our goal is to create an airport environment where every passenger can travel with confidence, independence, and dignity. We are committed to improving accessibility and ensuring that assistance is available whenever it is needed.